You need a valid means of identification (National ID, Driver's License, International Passport, or Voter's Card), two passport photographs, and a recent utility bill for address verification. For non-Nigerians, a valid residence permit is also required.
Our Royal Savings Account requires a minimum opening balance of just ₦1,000. Current Accounts require ₦5,000, while Fixed Deposit Accounts start at ₦50,000. We believe banking should be accessible to everyone.
Yes! You can start the process online by filling out our digital application form. However, you'll need to visit any of our branches with your original documents to complete the KYC verification before your account is fully activated.
Account opening takes approximately 15-30 minutes at any of our branches, provided you have all required documents. Your account number is generated instantly, and you'll receive your debit card within 3-5 working days.
Loans
Loan Questions
We offer Micro Loans (₦50,000 - ₦5 million), SME Loans (₦500,000 - ₦50 million), Royal Bliz Loans for civil servants, Group Loans, ABC Loans for SMEs, and asset financing. Each product is tailored to different needs and income levels.
Micro loans are typically approved within 24-48 hours. SME loans may take 3-5 business days depending on the amount and documentation. Royal Bliz loans for civil servants are usually processed within 48 hours due to our streamlined verification process.
Interest rates vary by product and are competitive within the microfinance sector. Micro Loans start from 3% monthly, SME Loans from 2.5% monthly, and Royal Bliz civil servant loans enjoy preferential rates starting from 2% monthly. Contact us for a personalized quote.
Yes! Our Micro Loans and Royal Bliz loans do not require physical collateral for amounts up to certain thresholds. We use alternative credit assessment methods including guarantors, salary verification, and group lending arrangements.
Micro Loans have a maximum tenor of 24 months. SME Loans can extend up to 36 months depending on the purpose. Fixed Deposit-backed loans can match your deposit tenor. Group loans typically have 6-12 month tenors.
Digital Banking
USSD, Mobile & Internet Banking
Our USSD code is *347*000#. Dial it from any mobile phone (smartphone or feature phone) to access banking services without needing internet. It works on all Nigerian networks including MTN, Glo, Airtel, and 9mobile.
You can check your balance, transfer funds to any bank account, buy airtime and data, pay bills (electricity, cable TV, water), and withdraw cash at agent locations. All from your basic mobile phone, no app download required.
Yes! Our mobile app is available for download on both Google Play Store and Apple App Store. The app offers biometric login, instant transfers, bill payments, account statements, and push notifications for all transactions.
Click "Forgot Password" on the login page and enter your registered email or phone number. You'll receive a verification code to reset your password. Alternatively, visit any branch with your ID for assisted password reset.
Savings
Savings & Deposits
Our Royal Savings Account offers competitive interest rates of up to 6% per annum, calculated daily and paid monthly. Fixed Deposit accounts can earn up to 12% per annum depending on the tenor and amount.
SuperKid is a savings account designed for children under 18. Parents or guardians can open and manage the account, with attractive interest rates to help grow your child's future fund. It also comes with financial literacy materials tailored for young learners.
Early withdrawal from a Fixed Deposit is possible but attracts a penalty fee and reduced interest rate. We recommend keeping your funds until maturity for maximum returns. Contact your branch for specific terms.
Yes! All customer deposits are fully insured by the Nigeria Deposit Insurance Corporation (NDIC). Your money is safe with us. We are also licensed and regulated by the Central Bank of Nigeria (CBN).
General
General Questions
Our branches are open Monday to Friday, 8:00 AM to 4:00 PM. Selected branches open on Saturdays from 9:00 AM to 1:00 PM. Our digital banking services (USSD, mobile app, internet banking) are available 24/7.
You can find your nearest branch on our Contact page or by calling our customer service line at +234 803 123 4567. We currently have 12 branches across Nigeria in Lagos, Abuja, Port Harcourt, and other major cities.
Call our emergency hotline immediately: +234 803 123 4567. Our lines are open 24/7 for card blocking. You can also block your card via Internet Banking or by visiting any branch. A replacement card will be issued within 3-5 working days.
Report immediately by calling our 24/7 fraud hotline: +234 803 123 4567 or emailing fraud@firstroyalmfb.com. You can also report via the mobile app or by visiting any branch. We take fraud prevention seriously and investigate all reports promptly.
Still Have Questions?
Our customer service team is ready to help. Reach out and we'll get back to you promptly.